Implementation / Installation

Installation is a very critical element in the success of an Information Technology project. Infinity’s Systems Engineers believe that during installation is the best time to educate our customer by working very closely with them during the installation process. This close interaction is an ideal time for the customer to learn about the equipment being installed, ask questions, and seek advice and tips on operation or administration issues. Infinity's philosophy regarding installation is quite simple, yet it is different than most companies. We believe that the equipment we are installing must operate properly, and it must operate properly with the currently installed systems and networks. Our policy is that the installation is not complete until the customer says that it is complete.

Installation represents the physical connection of the equipment to our customer’s existing infrastructure as well as any configuration of the equipment that is required. While on site, Infinity’s Systems Engineers will familiarize the customer’s Network Administrator on all of the aspects of the implementation/installation. Infinity’s SEs communicates frequently with the customer so the installation of the equipment is exactly as the customer expects.

Installation checklists are used to ensure that all of the equipment being sent to a customer is installed and running to the customer’s specification. Installation checklists vary by equipment type but the following is an example of the installation checklist:

• Unpack the delivered equipment at the customer site
• Place equipment in the proper location
• Re-assemble all components and connect to commercial power or UPS system
• Power up the systems and re-test all devices
• Make basic connection to customer’s network
• Verify network access to the system
• Install and test standard diagnostic modem (if applicable)
• Review system’s on-line documentation with the customer
• Demonstrate how to add users, terminals, printers, etc.
• Explain the features and functions of the boot diskette
• Explain the features and functions of the maintenance diskettes
• Review warranty information with the customer
• Discuss support agreement

We know from experience that most installation challenges faced by our customers occur during the initial stages. These challenges often result from unfamiliarity with the new installation or an insufficient level of training. For these reasons, we encourage our customers to be closely involved with our Systems Engineers during the installation. This close interaction allows for an exchange of knowledge to the customer about the implementation. The customer has the chance to ask any questions they want, seek advice and receive training that would take much longer for them to acquire on their own or from another source. Our method of customer involvement is just one more example of our philosophy of total customer care in everything we do.