Remote Support

Help Desk Support - Companies in today's business environment are shifting from traditional problem-oriented help desks or no help desk at all to integrated customer service center solutions. A powerfully managed network and computing infrastructure gives your organization a competitive advantage. With Infinity Help Desk Support services you can deliver responsive, cost-effective IT customer service to your end-users. Infinity Help Desk Support services provide you with complete access to our highly trained Systems Engineers who can take your end user's call for help immediately and begin to work with them on their network, O/S or computer infrastructure problem. The Infinity Systems Engineer who takes the call owns the incident until it is closed. Other help desk services route your call around the organization, which can cause you to lose your internal "advocate" for problem resolution. Infinity Systems Engineers who staff the help desk are broadly trained to handle a wide range of customer help requests. Our team carries certifications from Microsoft, IBM, Compaq and Novell to name a few and is ready and able to take your help desk calls on a wide array of network and computing infrastructure problems. Our Help Desk Support services program is completely customer driven and is customizable to your specific needs.

Network Monitoring Support - You can call for help when a network problem demands attention, but is this really a good approach to preserving and managing your technology investment? Downtime can easily cost more than preventive steps. Infinity Network Solutions Inc. can closely monitor your network to prevent many problems before they cause serious downtime. Your employees should focus on being productive at what they know; rely on Infinity’s trained and experienced Systems Engineers to monitor your network and head off trouble before it starts.

Network Monitoring Support gives you access to an experienced team of engineers with various specialties. You essentially time-share our technical skills at a cost far lower than building up the same expertise within your organization or purchasing support on an hourly basis. Computer Network Downtime can be avoided! If a company’s server goes down, the staff stops working. If the server is down for a day, with a staff of 20, that can be a loss of up to 160 productivity hours, plus the cost to get the server back on-line, not to mention angry clients. If the router goes down between corporate and the branch office, the branch office stops working.

What is that worth to you?

Our Network Monitoring customers can free their existing technical staff from these routine tasks to accomplish what they were hired to do - manage the strategic use of technology.